An eDiscovery tool is used to export Office 365 mailboxes to the Outlook PST file in the Exchange Admin Center (EAC). The search results consist all the components from the Office 365 mailboxes. It completely depends on the sources of the content from the eDiscovery search. These Office 365 mailbox items can be sent to other people also within the same organization. But, sometimes a user faces an error eDiscovery PST export tool stuck calculating while running migration of PST file in Office 365. eDiscovery PST export tool failed to retrieve search configuration. Hence, in this write up, we will tell you the method to resolve the issue when eDiscovery PST export tool sticks in calculating state.
What Are The Symptoms Of This Problem?
There are some situations given where the eDiscovery PST export tool sticks in calculating state:
- When a user is running Microsoft Exchange Server 2013 in an Office 365 Dedicated/ITAR environment.
- If a person is the member of the SSA-Discovery Management baseline role group or of a custom role group that uses the SSA_Mailbox Search management role.
- When a user is trying to perform a PST migration by using the eDiscovery PST Export Tool.
When you enter your credentials and you get a scenario like this, then surely the tool is stuck in a calculating state.
What Are The Main Causes Of This Problem?
There are many reasons behind the eDiscovery PST export tool sticks in calculating state error message. If the below mentioned following conditions are true, then it may the tool is stuck in a calculating state.
- When the External Exchange Web Service (EWS) access is disabled in the environment.
- If a user tries to start the PST migration process over the Internet.
How to Resolve eDiscovery PST Export Tool Issue?
To resolve the error eDiscovery PST export tool stuck calculating issue, it is the best to use Office 365 Export PST tool or Office 365 Exporter. This software allows users to easily migrate selective or entire data from Office 365 mailbox to Outlook PST without any data loss. By using this tool, a user never sticks to a calculating state. Moreover, this utility also provides many facilities like multiple naming convention options, move multiple Office 365 accounts to PST at once, apply date filter, etc. It also compatible to work with all versions of Microsoft Windows.
